General Terms and Conditions

Capacity to Enter into the Agreement

Services Provided by GEX LLC and Their Terms of Provision

GEX LLC offers services to its customers that include purchasing goods from online stores, transporting goods/orders purchased by customers to the specified country, and transferring packages (hereinafter referred to as "Shipment" or "Order") assigned by customers from one address to another. To use the services provided by the Company, you are required to register on the Website and open a User Account (hereinafter also referred to as "User Account" or "Account"). Each User may have only one Account. When opening an Account, the User is required to provide all requested information truthfully. Users are responsible for maintaining the security of their Account login details and bear responsibility for all operations/actions performed through their Account. The User is required to promptly notify the Company if they are certain of any unauthorized access to their Account. In such cases, the Company reserves the right to immediately block the Account until all circumstances are fully clarified. In any case, the Company assumes no liability for actions carried out by third parties through the User’s Account. The User shall be held responsible for any damages caused to the Company or third parties due to such actions. Registered customers are required to ship their purchases to the overseas warehouse address provided by GEX. The package must display the address line 2 provided by GEX along with all other required information from the company. Failure to include these details may result in GEX LLC not being responsible for issues such as the package not being received at the warehouse, delays in identification, shipping delays, or non-delivery. Packages are considered accepted within one (1) business day after actual delivery to the warehouse, once a GEX employee scans, identifies, and logs the package into the system. Upon scanning and identification, the following information will appear on the Customer’s personal page:

Additional information related to smart services may be provided in addition to the above details. The services provided by the Company include, but are not limited to:

1. Purchasing goods from online stores on behalf of the Customer based on agency agreements,
2. Organizing the delivery of orders purchased through the Company to Customers,
3. Organizing the delivery of orders independently purchased by Customers,
4. Organizing the transport of packages assigned by Customers.

Services Provided by GEX LLC and Their Terms of Provision

The start of the delivery period is considered to be the day the package enters the Company’s respective overseas warehouse, and the end is the day the package arrives at GEX LLC’s primary receiving center in Yerevan (following internal system scanning). Additional days for customs inspection or monitoring are not included in the timeline. Packages are scanned within one business day after entry into the warehouse.

Declaration of Package Information

Before the package reaches Armenia, the Customer must declare its value (invoice value) in their GEX personal account, along with an accurate description of the package (including HS code if possible) for automated transfer to customs authorities. If no value is declared, customs authorities are authorized to determine the value according to law. Address line 2 and tracking number serve as identification numbers for you and your order's transportation type. If any of these identifiers are missing or the entered data is inconsistent, the order will be shipped according to the transportation type listed in your entered tracking information and will be directed to the recipient specified on the corresponding account. If the tracking number is missing, the Address 2 on the order will be considered. The Customer acknowledges that failure to comply with this condition assumes all related risks and waives the right to make any claims against GEX LLC in such cases. You agree that your personal data may be stored and processed by GEX LLC for customs clearance purposes.

Order Acceptance Procedure

Orders are accepted in packaged form, but the Company reserves the right to inspect the contents of packaged Orders to ensure that no prohibited items are present for shipping. Additional inspections may also occur if additional services are requested by you.

1. GEX LLC bears no responsibility for any damage to the Order caused by improper or incomplete packaging.
2. The Customer acknowledges that the weight of the Order is rounded up to the nearest 100 grams.
3. Orders must include the sender's and recipient's information, written on the package or accompanying document.
4. For international orders, addresses should be written in Latin letters and Arabic numerals. The recipient's address may be written in the destination country's language, provided the country name is also written in Armenian.
5. The Customer confirms that they will bear the costs of storing the Order in the Customs warehouse. If your Order remains in the GEX LLC warehouse or any other warehouse for more than 20 days, a fee of 100 AMD per day will be charged starting on the 20th day. You are also liable to reimburse GEX LLC for any costs and losses incurred due to your inaction or failure to collect the Order from the customs warehouse on time.
6. GEX LLC reserves the right to destroy, sell, or otherwise dispose of the Order 30 days after its arrival at its own or a partner's foreign warehouse if the Order cannot be identified, contains prohibited items, and/or lacks purchase documentation (invoice) in certain countries. You authorize GEX LLC to destroy any Orders in your name that are prohibited, restricted, or lacking an invoice, and you waive any claims against GEX LLC regarding such Orders.

Payment Terms

Payments for services are accepted according to the rates applicable to the countries of transportation.

1. The Customer understands and accepts that Orders subject to customs clearance are their responsibility under the law. It is the Customer's duty to determine if their Order requires customs clearance. If a customs-cleared order is not claimed by the Customer
2. within 30 days, the Company reserves the right to return the Order to the sender, with the Customer bearing all associated costs.
3. During promotions, bonus points may be provided, which will become void if the Customer does not make any shipments within three consecutive months.
4. The Customer acknowledges that funds deposited in their account may be converted into another currency, and funds already in the account in a foreign currency may be converted into AMD. The Customer agrees that currency conversion into AMD will be calculated based on the exchange rate at Evoca Bank CJSC on the day of payment.
5. The Customer acknowledges that additional services may be required during service delivery and agrees to pay for any additional service fees as determined by the Company
6. The Customer is obligated to pay the full service fee before receiving or shipping an Order. Before receiving or shipping an Order, you must settle all obligations owed to GEX LLC related to that or any other Orders. GEX LLC reserves the right to withhold the Order to secure payment of any due fees, including those associated with other services.

• Depending on the legal status of the customer, orders may be delivered as follows:
• For legal entities, the delivery terms are determined according to the contract between the legal entity and the Company.
• If the recipient is an individual and is collecting the order from GEX LLC offices using an automated system, the scanning of the order code or entering the corresponding code via the device serves as the basis for releasing the order to the recipient.

Order Delivery Procedure

Depending on the legal status of the customer, orders may be delivered as follows:

• For legal entities, the delivery terms are determined according to the contract between the legal entity and the Company.
• If the recipient is an individual and is collecting the order from GEX LLC offices using an automated system, the scanning of the order code or entering the corresponding code via the device serves as the basis for releasing the order to the recipient.

Complaints and Compensation for Damages

In cases of non-fulfillment or improper fulfillment of service obligations, which result in order loss, Customers have the right to request compensation for actual damages incurred.

1. A written complaint regarding non-delivery, damage, or loss of the Order must be submitted to the Company within 30 calendar days from the delivery date or the end of the scheduled delivery date.
2. For international Orders, written claims for searches due to losses are accepted and processed in accordance with the terms and deadlines established by law and international agreements.
3. The Company’s liability for loss or damage to an Order may be limited at the Company’s discretion to AMD 20,000 for loss or the repair cost in case of damage. Insurance and related expenses are handled by the Customer at their discretion and expense. The Company bears no liability for the shipment of fragile items (e.g., glass, porcelain) when the packaging shows no apparent external damage and lacks a clear causal link between the external damage and the damage to the items.
4. For Orders valued at the AMD equivalent of USD 500 or more, insurance is mandatory for the Customer. The choice of insurer and related costs are borne by the Customer. Without insurance, the Customer forfeits the right to make claims to the Company regarding the loss or damage of the Order unless it is confirmed by a legally binding court decision that the Company acted unlawfully, and a direct causal relationship exists between damages and the Company’s actions. In such cases, compensation is processed in accordance with these terms and/or the RA Civil Code.
5. If the Order is found after damage compensation has been paid, it is given to the Customer, who must promptly return the compensation amount before receiving the Order. If the Customer refuses to return the compensation, the Order becomes the property of the Company.
6. The Company bears no responsibility for the completeness or conformity of Orders delivered to its foreign warehouse.
7. You are required to check the integrity of the Order upon receipt. The Company assumes no responsibility for any deficiencies discovered after receipt that were not noted by you at the time of delivery.

Additional Information

The service fee for “Buy for me” is calculated as 3% of the price of the purchased product. However, when the intermediary fee of 3% for the purchased product is less than 2,500 AMD, a minimum fee of 2,500 AMD is charged.

Upon registration on our website, you must provide your name, address, email, and contact details. Our servers collect data such as your IP address, browser name, device type, technical user information, and methods of connecting to the Site, such as operating system type and ISP name. This data helps us understand User behavior and trends. We also track information regarding your activities on the Site, allowing us to tailor services to you.

We implement electronic, physical, and other security measures to safeguard your personal data against unauthorized access, modification, or disclosure. All provided data is stored securely in our database. The Company will never request your password via phone call or email. Your personal data will not be shared with third parties without your consent, except as required by law (requests from law enforcement or state agencies within their authority, judicial inquiries, etc.). Your data may be shared with affiliates solely when necessary to provide services and improve service quality.